After a delay in Solana transactions, Coinbase CEO Brian Armstrong has apologized and promised to improve the platform’s performance during high-demand periods.
According to a previous report, a lot of users were frustrated about the delay as many complained that their transactions were canceled or took more than 10 hours to complete.
In response, Armstrong apologized on X that the backlog had been sorted and that transactions should go through faster. He said, “We have the Solana backlog triaged, and transactions should generate quickly again. If your transaction got canceled you can retry it now – apologies for the trouble.
Coinbase said the problem was caused by a lot of activity in Solana which was more than their system could handle. The transaction volumes were about 10 times higher than usual. This increase was due to the popularity of new memecoins linked to Donald Trump, which led to an unusual amount of demand.
Armstrong went on to say that Coinbase failed in its commitment to support Solana. He said, “It’s clear we need to step up our game on Solana, scale our infrastructure, and provide native support for common use cases like DEX/memecoin trading.”
Many users lashed out at Coinbase for the delay. One comment read, “Coinbase says the future of crypto is on-chain, but they clearly believe on-chain = EVM.”
Some even accused Coinbase of favouring its Ethereum-based projects over Solana. However, Armstrong promised that the crypto exchange would give Solana the same level of support as Bitcoin and Ethereum but did not share specific details
Developers said the delays haven’t been the fault of the Solana network. Mert Mumtaz, CEO of the Solana-developer Helius, said, “I think they just can’t keep up… but don’t consider how different all those chains are.”
Coinbase said it is working with the Solana Foundation to make a better system and promised updates in the long run. Though delays are down by 30%, the company still warned that outgoing transactions could still take up to 24 hours.
Armstrong described the increased activity as a positive sign for Solana’s ecosystem but acknowledged that Coinbase needs to do better. He added, “We need to do a better job serving our customers during periods of high demand.”
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