Bitget, the Seychelles-based centralized cryptocurrency exchange, said on Saturday, October 17, 2026, that it will discontinue services for certain users while the rest of its platform continues to operate normally. The exchange described the move as “a one-off exercise for certain users only” and told users that their funds remain safe.
Bitget announced this in a post on X, the social media platform formerly known as Twitter. The exchange did not disclose how many accounts are affected, what criteria were used to select them, or the specific reason behind the decision.
What Affected Bitget Users Need to Know
According to the post, affected users will receive direct notifications through email, in-app messages and/or push notifications. These notices will set out the next steps, relevant deadlines and withdrawal arrangements for each account.
Bitget said users who have not received an official notification can continue to use their accounts as usual, subject to the platform’s Terms of Use. The exchange added that its customer support team remains available to answer questions about withdrawals, pending orders and other account matters.
The Terms of Use define a list of “Prohibited Countries” where Bitget does not offer its services, and allow the exchange to designate additional locations from time to time. Bitget has not said whether the October 17 action is connected to that list.
The post also carried a security reminder. Bitget urged users to rely only on its official website, app, Support Center and verified social media channels, and to stay alert to phishing links, which are fraudulent links designed to steal login credentials or funds, as well as accounts impersonating the exchange.
Bitget Exited Japan and France Earlier in 2026
The latest notice follows two country-specific service withdrawals by Bitget this year, both of which the exchange attributed to regulatory compliance.
In August 2026, Bitget announced that it would cease offering services to residents of Japan as part of its efforts to comply with Japanese regulations. The exchange stopped accepting new registrations from Japanese residents after August 3, 2026. Users who believe they were wrongly classified as Japanese residents must complete Level 2 Identity Verification, a proof-of-address Know Your Customer (KYC) check, by November 1, 2026. Restrictions on Japanese residents’ accounts begin on that date, and any remaining positions will be forcibly closed on December 31, 2026.
As The Crypto Times reported at the time, accounts classified as belonging to Japanese residents will enter close-only mode, which bars users from opening new positions, from 11 a.m. Japan Standard Time (JST) on November 1, while cryptocurrency withdrawals are expected to remain available.
In Europe, Bitget stopped accepting new sign-ups from residents of France and Germany on January 16, 2026. In the same notice, the exchange said it would end all services for French residents following discussions with the Autorité des marchés financiers (AMF), France’s financial markets regulator.
A separate Bitget notice said the exchange would stop accepting new orders from French users on March 16, 2026, and discontinue all services for residents of France and the French Overseas Territories effective March 31, 2026. Bitget linked the decision to its compliance efforts under the Markets in Crypto-Assets Regulation (MiCA), the European Union’s (EU) framework for licensing and supervising crypto-asset service providers.
Notice Comes Three Weeks After Bitget Security Incident
The October 17 announcement arrives about three weeks after Bitget reported a security incident on September 24, 2026. The exchange said approximately $387.5 million was transferred out of part of its hot and warm wallet infrastructure, the internet-connected wallets exchanges use to process withdrawals. Bitget revised the figure from an initial estimate of $351.6 million and said the financial impact falls within the coverage of its Protection Fund.
On September 30, Bitget said its User Protection Fund had been restored to above $300 million. Bitget has not linked the October 17 decision to the security incident.
Bitget Says Platform Operations Continue
Bitget said in its X post that it remains committed to its users and will continue its global growth as a universal exchange offering crypto, stocks, gold, forex and other products.
The exchange has directed affected users to check their individual notifications for account-specific details. Bitget had not published further information on the scope of the exercise at the time of writing.
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