The Delhi Transport Department plans to use AI-powered virtual assistance to verify documents and answer queries uploaded by Delhi residents on various online services related to the transport department. According to officials, AI assistants will also solve people’s queries and will save people’s time as documents like driving licenses, permits, and registration certificates will be issued faster.
Under this project, the Delhi Transport Department plans to implement three key solutions using AI technologies, first is the Transport Department’s website which will be designed to alter key areas of the department’s operations, such as the ‘automated document verification’ process, ‘virtual assistance’, and ‘AI-powered dashboard.
Officials said that once developed, the Department will implement the solution for 13 services in phase-1 for testing purposes, such as NOC service, transfer of ownership, change of address in the driving license, new vehicle registration certificate (RC), duplicate RC, new permit issuance, renewal of permit, renewal of permit home authorization, renewal and duplicate of fitness certificate, new learner’s license, driving license and renewal. After that, the result will be analyzed for all 13 services, and the same solution will be continued to cover the remaining services for 34 citizens in the next phase.
The second solution will be the advancement of an AI virtual assistant (ChatBot, GenAI), which will be combined with the Department’s website that will assist citizens and staff and give solutions to their queries in English and Hindi.
The official said, “The dashboard will enable the executives to track RTO-wise service status, including total applications received and disposed of, turnaround times, total pendency, reasons for pendency, and other key insights to enhance operationally”.
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